Responsible Gambling Policy

At , located in the heart of Canberra, we believe that gambling should always be a form of entertainment — never a source of stress, harm, or hardship. We are deeply committed to fostering a safe, fair, and enjoyable environment for every guest who walks through our doors or visits our platform. This policy outlines the measures we have in place to support responsible gambling and to help those who may need assistance.

This policy is published and maintained by , registered at .

Our Commitment to Responsible Gambling

We take our responsibility to our guests and the wider community very seriously. Our commitment to responsible gambling is reflected in every aspect of our operations, from staff training and venue design to the tools and resources we make available to our guests.

  • We train all staff members to recognise the signs of problem gambling and to respond with empathy, discretion, and professionalism.
  • We provide clear and accessible information about responsible gambling throughout our venue and online platforms.
  • We actively promote the use of self-help tools and encourage guests to set personal limits on their gambling activity.
  • We collaborate with government bodies, health services, and community organisations to continuously improve our responsible gambling practices.
  • We never encourage guests to chase losses or to gamble beyond their personal means.
  • We display responsible gambling messaging prominently across all areas of our venue and digital channels.

Gambling is meant to be a fun and recreational activity. We urge all guests to approach it with a clear head, a set budget, and a firm understanding of their personal limits.

18+ Age Policy — No Minors Permitted

The minimum legal age to gamble at is 18 years of age. We have a strict zero-tolerance policy regarding underage gambling. The safety and well-being of young people is a matter we take with the utmost seriousness.

  • All guests who appear to be under the age of 25 may be asked to present valid, government-issued photo identification before being permitted to enter gaming areas or participate in any gambling activities.
  • Accepted forms of identification include a current driver's licence, passport, or government-issued identity card.
  • Any individual who cannot provide adequate proof of age will be respectfully refused entry to gaming areas.
  • Parents and guardians are reminded that it is their responsibility to ensure that minors do not access gambling facilities or services.
  • Staff members who suspect that a minor has gained access to gaming areas are required to report this immediately to management and take appropriate action in accordance with our internal protocols.

We are committed to upholding all applicable Australian Capital Territory and federal laws relating to the minimum age for gambling. If you are under 18, please do not attempt to access our gaming facilities.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or financial situation. It often develops gradually and can be difficult to recognise — both for the individual experiencing it and for those around them. We encourage all guests to reflect honestly on their gambling behaviour and to reach out for support if they have any concerns.

Signs That Gambling May Be Becoming a Problem

You may wish to seek support if you notice any of the following signs in yourself or someone you care about:

  • Spending more money on gambling than you can comfortably afford to lose.
  • Borrowing money, selling possessions, or using savings intended for essential expenses in order to gamble.
  • Feeling restless, irritable, or anxious when not gambling, or when attempting to cut back.
  • Chasing losses — continuing to gamble in the hope of winning back money that has already been lost.
  • Lying to family members, friends, or colleagues about the extent of your gambling activity.
  • Neglecting work, study, family responsibilities, or personal health as a result of gambling.
  • Using gambling as a way to escape from stress, anxiety, depression, or other emotional difficulties.
  • Feeling unable to stop gambling, even when you want to.
  • Experiencing relationship difficulties, financial hardship, or legal problems as a result of gambling.
  • Thinking about gambling constantly, even when engaged in other activities.

Please remember — experiencing these signs does not mean you are weak or flawed. Problem gambling is a recognised health condition, and effective support is available. You do not have to face this alone.

Self-Exclusion and Responsible Gambling Tools

We offer a range of practical tools designed to help guests maintain control over their gambling behaviour. We encourage all guests to make use of these resources, whether or not they believe they have a gambling problem. Setting boundaries is a sign of strength, not weakness.

Self-Exclusion Program

Self-exclusion is a voluntary program that allows individuals to formally request to be banned from our gaming facilities for a specified period of time. This is a powerful tool for anyone who feels they need a break from gambling or who is concerned about their gambling behaviour.

  • Self-exclusion can be requested for periods ranging from a minimum of three months to a permanent lifetime exclusion.
  • Once enrolled, your details will be recorded and you will be refused entry to gaming areas for the duration of your exclusion period.
  • To apply for self-exclusion, please speak confidentially with a member of our management team or contact our Responsible Gambling Officer directly.
  • We also participate in the ACT Government's self-exclusion scheme, which may extend your exclusion to other licensed venues across the Australian Capital Territory.

Additional Responsible Gambling Tools

  • Deposit and Spending Limits: Set personal limits on how much you are willing to spend within a defined time period.
  • Time Limits: Request reminders or set limits on the amount of time you spend gambling in our venue.
  • Cooling-Off Periods: Take a short break from gambling by requesting a temporary restriction on your access to gaming facilities.
  • Reality Checks: Our staff can provide you with periodic reminders about how long you have been gambling and how much you have spent.
  • Pre-Commitment: In line with Australian law, electronic gaming machines in the ACT are equipped with pre-commitment technology that allows you to set binding limits on your gambling activity before you begin.

All requests for self-exclusion or the use of responsible gambling tools will be handled with complete confidentiality and without judgement. Please do not hesitate to speak with a member of our team.

Gambling Help and Support Services

If you are concerned about your gambling — or the gambling of someone close to you — please know that free, confidential, and non-judgemental support is available around the clock. Reaching out is the bravest and most important step you can take.

Australian Support Services

  • Gambling Help Online (Australia): Call 1800 858 858 — free, confidential support available 24 hours a day, 7 days a week. Also accessible online at www.gamblinghelponline.org.au
  • Lifeline Australia: Call 13 11 14 — crisis support and suicide prevention services, available 24/7.
  • Beyond Blue: Call 1300 22 4636 — mental health support, including anxiety and depression related to problem gambling.
  • MensLine Australia: Call 1300 78 99 78 — telephone and online counselling service for men across Australia.
  • ACT Gambling Support Service: Available through Directions Health Services — call (02) 6132 4800 for specialised gambling counselling in the Canberra region.

International Support Services

  • GamCare (United Kingdom): Call 0808 8020 133 — free information, support, and counselling for problem gamblers and their families. Available online at www.gamcare.org.uk
  • BeGambleAware (United Kingdom): Free advice and support at www.begambleaware.org — provides a national gambling helpline and online chat services.
  • National Council on Problem Gambling — NCPG (United States): Call the National Problem Gambling Helpline at 1-800-522-4700 — available 24/7 via call, text, and online chat at www.ncpgambling.org
  • Gamblers Anonymous (International): A fellowship of individuals who share their experiences and support one another in recovering from problem gambling. Find your local chapter at www.gamblersanonymous.org
  • Gordon Moody Association (United Kingdom): Specialist residential and online treatment for people seriously affected by gambling addiction. Visit www.gordonmoody.org.uk

If you are in immediate distress or feel that your safety or the safety of others is at risk, please contact emergency services by calling 000 in Australia.

Our Responsible Gambling Commitment to the Community

is proud to be an active and responsible member of the Canberra community. We understand that gambling can have real and lasting impacts on individuals, families, and communities, and we take our role in minimising harm very seriously. We regularly review and update our responsible gambling policies and practices to ensure they reflect the latest evidence, legislation, and best practice guidelines.

We welcome feedback from our guests, staff, and community partners. If you have any questions, concerns, or suggestions regarding our responsible gambling practices, please do not hesitate to contact our Responsible Gambling Officer at our venue, located at .

Remember — gambling is entertainment. Please play responsibly, know your limits, and never gamble more than you can afford to lose. We are here to help.